Frequently Asked Questions

Everything you need to know about your Victrola experience.

What is the standard shipping time for my order?

Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-7 business days, depending on your location.

Does Victrola offer a warranty on its record players?

Yes, all new Victrola products come with a one-year limited warranty that covers defects in materials and workmanship under normal use.

What is your return policy for electronics?

We offer a 30-day return policy for products purchased directly from our website. Items must be returned in their original packaging with all included accessories.

Can I connect my Victrola turntable to external Bluetooth speakers?

Many of our modern models feature Bluetooth Out technology, allowing you to wirelessly stream your vinyl records to any external Bluetooth-enabled speaker or headphones.

How do I replace the stylus on my record player?

Replacement needles can be purchased through our accessories page. To replace it, gently pull the red or white plastic stylus housing away from the tonearm and click the new one into place.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.